Privacy Policy
This website is operated by ZIENTRIP FOR TOURISM CO. L.L.C, and we handle a variety of personal data, such as names, email addresses, and other travel-related information in our daily business. Therefore, we take data security and adherence to data protection legislation very seriously. This privacy policy explains how we collect, store, use, and disclose any personal data we collect about you when you use this website, as well as how we protect the privacy and confidentiality of your personal information. Your privacy matters to us—whether you are new to our service or a long-time user, please take the time to get to know our practices and contact us if you have any questions.
ZIENTRIP FOR TOURISM CO. L.L.C ("we", "us" or "our") is the "data controller" of your personal data and is therefore responsible for ensuring the lawful handling of your personal data.
License No.: 1190113
Registered in: United Arab Emirates
Address: ParkLane Tower, Office 803, Al A'amal Street, Business Bay, Dubai
The personal data we collect We collect personal information necessary to provide you with our travel services and facilitate bookings. This includes your name, date of birth, phone number, and email address. Depending on the services used, we may also collect frequent flyer details, dietary or medical needs, and other relevant travel-related data. If you contact our support, we collect any information you provide. Our cookies also collect technical and behavioral data during your visit.
If you make bookings on behalf of others, you are responsible for informing them of this policy.
Sensitive personal data we collect We may process sensitive personal data, such as medical conditions or documentation (e.g., for cancellations or travel assistance). We require your explicit consent before handling such data. Consent can be provided via secure contact forms on our site and may be withdrawn at any time. Only authorized personnel have access to this data, and it is deleted after your request is fulfilled.
Purpose of using your personal data We process your data under appropriate legal bases as required by data protection laws. The following table outlines our purposes, legal justifications, and data retention periods:
| Purpose | Legal Basis | Retention |
|---|---|---|
| Fulfillment of travel bookings and related services | Contract performance; consent for sensitive data | 3 years from purchase date |
| Managing your user account (if created) | Contract performance | Until account deletion or 24 months of inactivity |
| Reminders for incomplete bookings | Legitimate interest | 24 hours after session |
| Sending relevant add-on offers before your trip | Legitimate interest | Until travel starts |
| Marketing newsletters after travel | Legitimate interest (opt-out available) | 3 years from purchase |
| Call recordings for quality assurance | Legitimate interest | 6 months from call date |
| Use of cookies and usage analytics | Legitimate interest | Depending on cookie type |
In addition to the above, we undertake such day-to-day measures that are necessary for businesses providing services to consumers, such as bookkeeping, accounting, billing, fulfilling anti-money laundering obligations and maintaining our website security. To the extent this is not mandatory under applicable laws, we undertake these measures based on our legitimate interest. We may also analyze our customers’ behavior in order to improve our websites and services on a general level. However, such analysis will use generalized or anonymized data on an aggregated level.
Sharing your personal data We will only share your personal data where necessary for the purposes listed in this privacy policy. This may be to other companies within the ZIENTRIP FOR TOURISM CO. L.L.C group, government authorities and our trusted business partners. For example, we may share your personal data (including sensitive personal data when applicable) with business partners such as airlines, hotel providers, insurance companies, and Global Distribution Systems (so-called GDSs) to enable your travel arrangements and bookings.
Each partner is responsible for its own handling of your personal data after it has received it from us, meaning that you must contact the partner in question for any requests related to your rights under applicable data protection legislation. We recommend that you read the partners’ respective privacy policies for information on their handling of your personal data.
We will also share your personal data with other companies (so-called “data processors”) needed to deliver the services you requested, such as service providers running our call centers and our other suppliers and vendors that will handle your personal data when providing their services to us (for example, external storage).
Due to the global nature of the travel industry, your personal data may be processed in different locations around the world when the parties we share your personal data with reside in a country outside the UAE or GCC. Our sharing of personal data outside the UAE requires certain legal grounds under applicable data protection legislation. Where a country is regarded by the UAE government or other applicable international authorities as having an adequate level of protection for personal data, this will be our legal ground. Otherwise, we may rely on:
That the transfer is necessary for our performance of the contract with you (for example when you have booked a flight with an airline residing outside the UAE);
That the transfer will be based on appropriate data protection agreements or clauses where required;
That the transfer is permitted under cross-border data transfer frameworks or certifications.
Third-party providers Please note that our website contains links to other websites and serves content from third-party providers. This privacy policy only applies to our website and our services. When you follow links to other websites, or use third-party services and products, you should read their privacy policies. Also, if you choose to contact us via social media, this privacy policy does not apply to any personal data submitted by you as part of such contact – in such case, we recommend that you read the privacy policy of such social media provider.
Your rights According to the applicable data protection legislation, you have certain rights as a “data subject”. Your rights include the following:
Right to access – You are entitled to access the personal data that we handle.
Right to rectification – You may request correction of inaccurate or incomplete personal data.
Right to erasure – You may request deletion of your personal data (“right to be forgotten”).
Right to restriction of processing – You may restrict how we use your personal data under certain circumstances.
Right to data portability – You may request a copy of your data in a structured, machine-readable format or have it transferred to another provider.
Right to object – You may object to certain types of data handling based on our legitimate interest.
You also have the right to lodge a complaint with the appropriate data protection authority in the UAE.
Cookies Cookies are small text files stored on your device. We use them for personalized experiences, usability improvements, analytics, and security. Some are temporary (session cookies), others are stored longer (persistent cookies). If you do not want cookies stored on your device, adjust your browser settings accordingly.
This website uses cookies for reasons such as:
Delivering a personalized experience
Improving website usability
Collecting usage statistics
Securing sessions
We use services like Google Analytics, Google Ads, Facebook Pixel, Bing, TripAdvisor, and TvSquared. These services may collect aggregated and anonymized data. You may manage your cookie preferences using browser settings or opt-out tools provided by each platform.
For more information, visit: www.youronlinechoices.com
Data security We implement strict technical and organizational measures to protect your data. This includes secure systems, access controls, encryption, and staff confidentiality training. Our internal policies ensure that personal data is only accessed when necessary and handled with care.
How to contact us If you have any questions or would like to exercise your rights, contact us at:
ZIENTRIP FOR TOURISM CO. L.L.C
Attn: Privacy Manager
License No. 1190113
ParkLane Tower, Office 803, Al A'amal Street, Business Bay, Dubai